For every stage of your work with ShopSite, we have some resources to help you get to the next level of success with your business.

Questions about Learning and Using ShopSite

The ShopSite Help and Resource Center - This page contains links to the online help for all versions of ShopSite, and is an excellent place to start. Each version has a QuickStart Guide or a Getting Started Guide tailored to the features of that particular version. In addition, you can find links on where to go for information on HTML, graphics production, and design tips.

The ShopSite Merchant Newsletter - This monthly publication contains product and feature highlights, tips from other merchants, current industry news, and answers to common support questions. Read the current issue, or subscribe to the newsletter to receive it via e-mail each month.

Certified ShopSite Designers - These Web design professionals have met a list of requirements to become Certified ShopSite Designers, and you can contact them if you are in need of design services. Click the link above to learn more about them and to see some of the ShopSite stores that they've built.

Advanced Issues

Knowledgebase - If you are having what appears to be a technical error with ShopSite, use this link to go to the ShopSite knowledgebase. In the upper left-hand field, enter a short description of the problem or error you are having. The database will bring up a number of potential solutions for you and your store.

ShopSite Forum - If you are trying to stretch ShopSite to the limits, you can ask questions and read how other merchants, designers and ISPs have worked to get the most out of ShopSite. The Forums are available at http://support.shopsite.com/forums/.

ShopSite Technical Bulletin - You may also subscribe to the ShopSiteTech list server to receive ShopSite Technical Bulletins, which are sent out periodically to inform subscribers of new releases and patches and other ShopSite news items.

Technical Problems

Other problems - If you are having a problem that requires immediate attention, please contact the company that hosts your ShopSite store. We will work with your ShopSite hosting service to solve the problem.

For those stores no longer hosted by a ShopSite hosting partner, we do offer fee-based technical support and upgrade support.

Give Feedback

If you have a idea for improving ShopSite, please suggest an enhancement. If you can't find information that you need in the ShopSite online help, please report a documentation problem.

Support Quote:

"Once again you guys shine through. I'm consistently impressed with your attention to customer service."
-Ryan B.

Read more quotes about ShopSite support.

Merchant Support

Partner Support